CNA warrants new non-laptop computer hardware products against defects
in materials and workmanship for a period of ONE (1) YEAR from
the date of original purchase. If you discover a defect, CNA will,
at its option, repair, replace or refund the purchase price of
this product at no charge to you, provided you return it during
the warranty period, with transportation charges prepaid, provided
you obtain a Return Material Authorization ("RMA") number
prior to shipping your defective product. After CNA's warrantee
period of one (1) year, all products will fall under the respective
manufacture's warrantee thereafter.
Refurbished/Used Products and Product Specials are specified with specific warrantee periods in their descriptions. Please be aware of them. CNA will only honor purchased products within their warrantee period.
Prostar laptops are warrantee and supported directly thru Prostar
(1.888.576.4742).
IF FOR ANY REASON WHATSOEVER YOU SHOULD FAIL TO BE SATISFIED
with your product, you may return it within 15 days after its
original purchase for a 97% refund (3% restocking fee) of your
purchase price alone. CNA will not refund the costs of opened
software, nor refund shipping costs. All returns require use of
a Returned Material Authorization (RMA) number, which must appear
on all communication about the returned item and on the outside
of the shipping packaging.
All pre-built systems and peripherals carry a manufacturer's
warranty. Please call the product’s respective technical
support if you have questions. Products sold by Custom Network
Associates are FACTORY SERVICED, unless they are custom built.
Custom Network Associates will NOT accept a return without a
pre-arranged RMA number. If you would like to return your item
for a refund, please email us at help@cna-it.com. We will assist
in obtaining a RMA number for you.
Following 15 days after your order has shipped no refunds will
be issued. Please notify Custom Network Associates (help@cna-it.com)
ASAP after receiving your item to request a return. If a refund
is desired, the customer must contact Custom Network Associates
for assistance in the refund process. Returns must be shipped
in the original packaging with all packing material included.
Incomplete returns will be charged a restocking fee. Following
15 days from the product's shipping date (as shown on the product
shipping invoice), if the product you have is defective, products
will be repaired or replaced at the manufacturer's discretion.
Custom Network Associates serves as a computer dealer/broker
only, and is in no way responsible for loss of profit or productivity
as a result of equipment failure. All servicing of products purchased
through Custom Network Associates is performed directly with the
product's manufacturer, unless a system is custom built. Specials,
liquidation, or refurbished merchandise is not returnable. Defective
refurbished merchandise is eligible for exchange only.
All refunds will be mailed out in a check form, unless special
arrangements are made. If a credit card refund is requested, additional
credit card charges (3%) will be deducted from the refund amount.
These charges are restocking fees. Refunds take 7 to 30 days to
process. All returns will be inspected for physical damage and
completeness. Physical damage or evidence of misuse voids product
warranty and will not be accepted
Shipping charges and credit card charges (3% of total sale) are
not refundable and will be deducted from the final refund amount.
All Cash sales will receive a full refund less shipping charges.
Thus, if a credit card purchase is returned for a credit card
refund, restocking fees would amount to shipping costs + 6% of
the total sale.
Opened software is not refundable. You do not need to open Windows
software to register your notebook. Please be aware, if you open
the software package, you own the software.
All original boxes and packing material must be returned. Incomplete
RMA will be charged a 15% restocking fee. Retain all shipping
and packing invoices with your notebook to ensure proper warranty
service.
Custom Network Associates is NOT responsible for any shipping
charges.
We care about your business. Every notebook we sell is designed
to meet and even exceed your expectations. We are not only dedicated
to providing excellent products to you, but also to seeing that
you enjoy the most advanced technology. With ProStar's valuable
warranty package, we guarantee that our each and every customer
will be completely satisfied.
We provide:
• 30-Day Money Back Guarantee. (excluding resellers)
• 15-Day Money Back Guarantee. (for reseller only)
• 48-Hour Repair Promise.
• 72-Hour Repair Promise.
• Lifetime Free Technical Support.
• One-Year Limited Parts and Labor Warranty.
• Optional 2-Year or 3-Year Extended Warranty from Philips
Magnavox.
• Warranty for Individual Accessories, Spare Parts and Services.
• Warranty for Third-Party Software and Peripherals.
30-Day Money Back Guarantee
IF FOR ANY REASON WHATSOEVER YOU SHOULD FAIL TO BE SATISFIED
with your ProStar product, you may return it within 30 days after
its original purchase for a 100% refund of your purchase price
alone. ProStar will not refund the costs of opened software, nor
will ProStar refund shipping costs. All returns require use of
a Returned Material Authorization (RMA) number, which must appear
on all communication about the returned item and on the outside
of the shipping packaging.
Please note: Individual accessories/peripherals, spare parts,
services and third party software are not covered here.
48-Hour Repair Promise
DURING THE FIRST 30 DAYS after your purchase, ProStar will repair
your product and ship within 2 working days after your product
arrives at our repair facility. You will pay for shipping the
product to Us and We will pay UPS Second Day Air shipping to return
the product to you.
Please note: Individual accessories/peripherals, spare parts,
services and third party software are not covered here.
72-Hour Repair Promise
AFTER THE FIRST 30 DAYS, and during the remainder of the one-year
limited warranty period, ProStar will repair your product and
ship within 3 working days after its arrival at our repair facility.
You will pay for shipping the product to us and we will pay ground
shipping to return the product to you. If We fail to repair and
ship within 72 hour period, we will return the product back to
you by UPS Second Day Air at our cost.
Please note: Individual accessories/peripherals, spare parts,
services and third party software are not covered here.
Lifetime Free Technical Support
PROSTAR WILL PROVIDE telephone or email technical assistance
to the ORIGINAL PURCHASER of a ProStar product for as long as
the original purchaser continues to possess the product. All "Third-Party"
software and peripherals are supported by original manufacturer.
ProStar's One-Year Limited Parts and Labor Warranty
PROSTAR WARRANTS this hardware product against defects in merchandises
and workmanship for a period of ONE (1) YEAR from the date of
original retail purchase.
If you discover a defect, ProStar will, at its option, repair,
replace or refund the purchase price of this product at no charge
to you, provided you return it during the warranty period, with
transportation charges prepaid, to the appropriate ProStar repair
department, and provided you obtain a Return Merchandise Authorization
("RMA") number prior to shipping your defective product.
The RMA number must appear plainly on the outside of the shipping
packaging. RMA numbers can be obtained by calling or writing ProStar,
at the address and phone numbers printed on this certificate.
To each product returned for warranty service, please attach your
name, address, telephone number, RMA number, and a copy of the
bill of sale bearing the appropriate ProStar serial numbers as
proof of date of original retail purchase.
This warranty applies only to hardware products manufactured by
or for ProStar that can be identified by the "ProStar"
trademark, trade name, or logo affixed to them. ProStar provides
no warranty whatsoever for any software provided with its products;
such software is warranted separately by their manufacturers.
ProStar does not warrant any hardware products that are not ProStar
products. This warranty does not apply if the product has been
damaged by accident, abuse, misuse, or misapplication; if the
product has been modified without the written permission of ProStar;
or if any ProStar serial number has been removed or defected.
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN
LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN, EXPRESS OF IMPLIED.
PROSTAR SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES,
INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. No ProStar dealer, agent, or
employee is authorized to make any modification, extension, or
addition to this warranty.
PROSTAR IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER
LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME,
GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY,
AND ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY
PROGRAM OR DATA STORED IN OR USED WITH PROSTAR PRODUCTS.
Some states do not allow the exclusion or limitation of incidental
or consequential damages or exclusions of implied warranties,
so the above limitations or exclusions may not be apply to you.
This warranty gives you specific rights, and you may also have
other rights that vary from state to state.
This ProStar Warranty Policy applies to end users in the continental
United States of America only and 48-hour/72-hour repair policies
apply to hardware only. Software problems may take longer.
Optional 2-Year or 3-Year Extended Warranty
PLEASE NOTE: that this program is honored by Philips
Magnavox directly.
You may purchase this service contract for your ProStar system
if you have at least 6 months left on the ProStar Standard One
Year Warranty.
Warranty for Individual Accessories, Spare Parts, and
Services
All credit returns within 30 days of invoice date for individual
accessories and spare parts are subject to a 15% restocking fee.
Returned products must be in as-new condition, including the original
box and all other original packing, manuals and accessories. Prostar
warrants these products against defects for a period of NINETY
(90) DAYS from the date of purchase.
Warranty for Third-Party Software and Peripherals
All credit returns within 30 days of invoice date for "Third-Party"
software and peripherals are subject to a 15% restocking fee.
Returned products must be in as-new condition, including the original
box and all other original packing, manuals and accessories. Similar
to other resellers of software and peripherals, Prostar does not
warranty third-party products. Third-party software and peripheral
products are covered by the warranties provided by the original
manufacturer or publisher only. Third party manufacturer warranties
may vary from product to product. More information may be available
from the manufacturer or publisher.
While Prostar offers a wide selection of software and peripheral
products, we do not specifically test or guarantee that all of
the products we offer work with any or all of the various models
of Prostar computers. If you have questions about compatibility,
we recommend and encourage you to contact the third party software
and peripheral product manufacturer directly.
DEFINITION OF "THIRD-PARTY" SOFTWARE AND PERIPHERALS:
Third-party software and peripherals include any peripheral, accessory,
or application software sold by Prostar not under the Prostar
brand (e.g., printers, cameras, cases, games, etc). Support for
all third-party software and peripherals is provided by the original
manufacturer of the product.
