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Managed Services ...

Custom Network Associates keeps computers healthy and secure with proactive management services. With Custom Network Associate’s managed offerings, security, patch management, virus, and spyware protection is assured along with increased system uptime and customer satisfaction. Custom Network Associates subscription services are easily implemented and cost effective for the SMB market.

Remote Monitoring & Windows Patch Management

Remote Monitoring Service watches the hardware, software and security of Windows ® computers, proactively informing your technician of changes in the status of your systems. Armed with these informative alerts, we can proactively respond to issues, often before you even know there is a problem.

Patch Management service continuously monitors computers for patch compliance as well as overall performance, security, configuration and health. Our system proactively alerts us when new patches are required as well as when conditions require our attention and we can respond quickly before a computer fails or is out of compliance.

Our service is unique in that it combines the benefits of patch management with detailed systems management including real-time alerting and historical reporting.

Managed Security
(includes Remote Monitoring & Windows Patch Management)

Custom Network Associates Managed Security (Secure) plan gives you what you need most: complete protection from the virus, spyware, and security threats that grow more threatening every day. You could buy programs that protect against viruses or spyware or even hackers, but then you have to maintain three different systems.

Our Managed Security service is the only comprehensive, fully managed, security solution you can buy. Our Managed Security system goes to work immediately protecting your computers against all kinds of threats. Our automated system tracks updates 7x24, installing them immediately as they are released. If an update doesn’t work, we’ll know right away and we will take proactive action to ensure that your systems are protected at all times. With our four scanning engines (including two antivirus scanners) you are protected faster and more completely than with any other solution.

Nothing To Buy

• Custom Network Associate's services are sold on a low cost monthly fee
• (1 year contract with 30 day cancellation)
• Take advantage of a FREE 14 day trial.

There is no up-front cost for hardware or software. Imagine the peace of mind.

For More Information

Contact Custom Network Associates at 1-877-337-4928 or Sales@cna-it.com

Custom Network Associates Hourly Services for Managed Care Clients

 $___50__ Per hour for Out of Plan Services

$___80__ Per hour for After Business Hours Services

$___110_ Per hour for After Business Hours / Out of Plan Services

Business Hours:__8__ am to __6__ pm Monday to Friday

Invoice Schedule and Payment Terms: ____[Monthly, Net 30]___

Remote Monitoring & Patch Management

This system is unique in that it combines the benefits of patch management with detailed systems management including real-time alerting and historical reporting.

The service continuously monitors computers for patch compliance as well as overall performance, security, configuration and health. The system proactively alerts when new patches are required as well as when conditions require our attention and we can respond quickly before a computer fails or is out of compliance.

How It Works

After the service is installed on a computer, the service monitors patch level, security, performance, configuration, and computer health around the clock. The local Sensor agent collects information continuously and communicates regularly via SSL to our system. The Sensor sends in any events that have occurred since the last communication, patch level and performance metrics such as CPU and page file usage, free disk space, and network throughput. For servers, the service communicates every five minutes, workstations every hour. If our system doesn't hear from a server for ten minutes, a critical alert is sent notifying us of a down condition, allowing us to quickly go to work to bring it back online.

Some Example Alerts

• A disk drive is running low on space
• SQL database job failure
• A server service has crashed
• A workstation application has crashed three times in an hour
• Failed logins indicating a possible hack attempt
• A DHCP server is running short of addresses
• Exchange corruption
• Backup failure
• UPS activation

Security Management

Secure protects computers eight ways with two independent virus scanners, a spyware scanner, application control, intrusion detection, login detection, a firewall and a complete patch management system. Our comprehensive service brings a complete set of management tools together and saves you time and money while keeping your systems more secure.

Each computer running Secure is in regular contact with our system, checking for updates of virus, spyware, security signatures and patch level. Computers check in every ten minutes, and if a computer fails to update its signature files or has an issue, the system alerts us, ensuring that systems are always safe and secure.

Secure works with all Windows servers, desktops, and laptops from Windows 2000 and above as well as Small Business Server 2000 and above.

How Secure Works

Secure is a systems and security management service that blends proactive systems monitoring, proactive patch reporting, automated patch deployment and multi layered client security into one managed service. This unique blend of protection keeps computers safe from threats including virus, Spyware, worms, bots, rogue apps and hackers.

With 7 different layers of protection, it catches and resolves more threats than simple anti virus programs or Spyware scanners.

Please Contact Us for more information.